Terms & Conditions

CHECK IN CHECK OUT POLICY

Check-in time: 3:00 PM
Check-out time: 12:00 PM
Early check-in or late check-out is subject to room availability and may incur additional charges.
Guests must present a valid ID and booking confirmation upon check-in.

CANCELLATION POLICY

For cancellations made 48 hours prior to the date of arrival, 50% of total room charges will be charged as retention. For cancellation made on the check-in date, the total room charges will be charged as retention. No-shows will be charged the full amount of the first night’s stay.
Accepted payment methods include cash, credit cards, and approved digital payment platforms.

GUEST CONDUCT

Guests are expected to maintain decorum and respect other guests and staff.
Loud noise, parties, or disruptive behavior are strictly prohibited.
Illegal activities, including possession or use of prohibited substances, are not allowed on hotel premises.
The hotel reserves the right to evict guests who violate these rules without refund.

ALCOHOL

For safety and comfort of all our guests, alcoholic beverages are not permitted in the pool area. We appreciate your understanding and cooperation in maintaining a family-friendly and relaxing environment for everyone.

OCCUPANCY LIMIT

Kindly note that the occupancy limits for each room category must be strictly adhered to in compliance with hotel policies and the guidelines established by the UAQ Tourism Department. Each room category allows for one additional guest at an extra cost. Visitors are not permitted in guest rooms; they may meet guests in the hotel lobby or designated public area outlets.

SAFETY & SECURITY

PET POLICY

Pet allowed in Superior Waterfront One Bed Room Villa category.
No pets are allowed in King Studios, One Bed Rooms, Two Bed Rooms, Food & Beverage outlets
Pet must be fully trained and appropriately restrained by guest.
Pet must be kept on a leash when in the hotel or on hotel property.
Pets must not be left unattended.
Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
Guests must contact the housekeeping department to arrange for a convenient time for servicing their room

LIABILITY

The hotel shall not be liable for accidents, injuries, or loss of property during the stay.
Guests are responsible for their personal safety and belongings.

PRIVATE POLICY

Guest information is kept confidential and used solely for reservation and service purposes.
The hotel complies with applicable data protection laws.

CIVIL DEFENCE NORMS

For safety issues Bar B Que is allowed only in the designated area which is 150 meters away from your room. Food preparation facilities are not available in our guestrooms and villas, therefore cooking items, hot plates, gas cylinders, pots and pans cannot be brought in the hotel.